Creating an Extraordinary Organization
The Mindset of Leadership

People work to live. Work is the place where they spend the majority of their time. And for many, it is an environment which is dysfunctional at best, emotionally debilitating at worst. Only six percent of Americans say that they love their jobs. More than $300 billion, or $7500 per employee, is spent annually in the United States on stress-related compensation claims. Job burnout experienced by 25% to 40% of U.S. workers is the leading occupational disease and responsible for more days lost from work than any other single factor.

This is all very unfortunate because personality conflicts, power struggles, unspoken hidden agendas, misunderstandings, people not feeling appreciated or understood, and turnover all negatively impact a company’s bottom line, as well as robbing people of the aliveness they want at work. With such circumstances, how are companies to plan for and adapt to the many dramatic changes they continue to face?

An organization’s leader must provide that elusive quality called leadership. Most people think that leaders are born rather than made. That simply is not true. Leaders demonstrate an ability, which can be learned, to powerfully speak and listen in a way that engenders hope, confidence, and enthusiasm in the people within the organization.

In this program, you will learn the fine art of leadership and how to create a working environment that nurtures and supports people to be creative, productive and profitable. Topics to be included are

Relationship is the Key!
To Corporate Success (and Personal Happiness)

In this program, you will learn the fine art of creating and maintaining rich, meaningful, quality relationships within your organization and with your customers and prospects. Topics to be covered include:

While technology is evolving rapidly, and everyone is jumping on the technology bandwagon, the quality of our interpersonal relations has improved very little, if at all. This is unfortunate, because personality conflicts, power struggles, unspoken hidden agendas, misunderstandings, people not feeling appreciated or understood, and turnover all negatively impact a company’s bottom line, as well as robbing people of the aliveness they want at work.

In this highly interactive presentation, the participants take an entirely new look at the function of language. The participants will leave with the ability to create their relationships however they would like them to be, as well as to dramatically increase their level of satisfaction, aliveness, and joy. They will also discover the fundamental principles of a true “partnership” relationship. Powerful distinctions in listening are presented so that the participants are able to create a “safe” environment where people have the experience of being heard.
return to top

The Art of Sales
Applied Paradigm-Shifting for Sales & Profits

In this program, you will learn the fine art of creating and maintaining rich, meaningful, quality relationships with your customers and prospects. Topics to be covered include:

The world is changing rapidly, and our business is too. Customers are demanding a greater level of service than ever before, and they want consultative partners rather than salespeople to work with them.

In this highly interactive presentation, the participants take an entirely new look at the function of language. The participants will leave with the ability to create relationships with customers and prospects instantly, as well as to dramatically increase their level of satisfaction, aliveness, and joy. They will also discover the fundamental principles of a true “partnership” relationship and how to create that relationship effortlessly. Powerful distinctions in listening are presented so that the participants are able to create an environment where customers and prospects have the experience of being heard.
return to top

Keeping Customers Happy Isn’t a Job; It’s a Choice

In this program, you will learn the fine art of providing great customer service, including how to create and maintain rich, meaningful, quality relationships with your customers. Topics to be covered include:

Successful business owners train their employees to develop a foundation of strong customer service. They know that customers prefer to do business with people they like, with people who seem genuinely interested in them, and with people who really care about their concerns. So unless all company employees are willing to appropriately start and then nurture the customer relationship, customers won’t return and they certainly won’t refer their friends.

Profitable customer relationships are built upon a solid foundation of mutual respect and understanding. And the greater the intended outcome, the deeper and stronger that foundation must be. In fact, the limits of accomplishment, productivity, and satisfaction within an organization are all a function of the nature and quality of the relationships the employees have developed with the organization’s customers.
return to top

The Art of Being Outrageously Successful!

The world is changing rapidly, and our business is too. Regardless of your company, function or title, you're dealing with a global economy, communicating via e mail, people of different cultures and a constantly changing playing field. With all of that going on, are there tried and true, timeless, unchanging qualities that if you master, success must follow. The answer is: yes!

In this highly interactive program, you will learn what it takes, year in and year out, no matter what is happening in your business world, to be outrageously successful. You will discover that success has very little to do with what you do, what you know and how hard you work. Truly successful people understand certain principles and use them to outperform the competition. These will all be discussed. Topics to be covered include:

return to top

Creating an Outrageously Successful Organization

The world is changing rapidly, and our businesses are too. Regardless of your company, function or title, you're dealing with a global economy, communicating via e mail, people of different cultures and a constantly changing playing field. With all of that going on, are there tried and true, timeless, unchanging qualities that if you master, success must follow. The answer is: yes!

So why don't most companies fulfill on their potential? Because we have been taught, as leaders, to believe a number of things that are simply not true. Like if you know the right things to do and do them you'll be successful. Or, if you are really smart and work hard, you'll be successful. Or, it's who you know or just plain luck. None of these things are true. They are all myths. We're looking for downtown Chicago with a street map of Detroit.

In this highly interactive program, attendees will learn what it takes, year in and year out, no matter what is happening in your business world, to have an outrageously successful organization. They will discover that success has very little to do with what you do, what you know and how hard you work. Truly successful leaders understand certain principles and use them to outperform the competition. These will all be discussed.

Topics to be covered include:

return to top